Adobe Off-Campus Drive “Technical Support Consultant” For BE/BTech Graduates, 08th November 2013, Chandigarh, Noida

Job Role: Technical Support Consultant

Job Location: Noida

Qualification: BE/BTech Graduates

Experience: Fresher

Package: INR 5.30 LPA

Job Description:

1. The candidate should have more than 65% throughout graduation
2. Should provide day-to-day customer contact and actively seek resolution to customer problems with a high-level customer satisfaction via Email, Chat and Phone in full English
3. The candidate should involve in Investigating, diagnosing and analyzing technical problems reported by customers
4. Should communicate with customers to understand their environment and process as closely as possible and recreate their issues if needed
5. The candidate should actively strive to handle customer requests and resolve customer issues as often as possible during the first contact
6. Demonstrate ownership and willingness to resolve issues in a timely manner
7. Call back customers waiting for follow-up in the agreed timeframe
8. Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism
9. Interfacing with internal tier three customer service personnel to determine the exact nature of a problem and provides solution procedures for the customer when possible
10. Managing and escalating customer issues to tier three/accounting/development as required
11. Accurately document all customer interactions in a case tracking database
12. Content to be logged in full written English
13. Reviewing and providing feedback regarding the knowledge base and technical support documentation to reflect current technical information on product
14. Report top call generators, severe issues, new emerging trends, feature requests and common how-to questions
15. Access billing records and deliver receipts upon request using the internal SAP solution
16. Special projects on an as-needed basis

Company Name: Adobe

About Adobe:

          Adobe India offers a brilliant work environment that thrives on innovation. Adobe has offices in Noida and Bangalore; where over 2,500 employees enjoy cross functional exposure to various lines of businesses. Adobe India has the largest development center outside the U.S. contributing to more than 40 percent of product development globally

Job Posted Date: 05^th November 2013

Off-Campus Date: 08^th November 2013

Off-Campus Venue:

Chandigarh Group of Colleges,

Landran (Kharar-Banur Road) Mohali

Punjab

Company Website: www.adobe.com

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