Informatica Off-Campus Drive “Associate Engineer/Technical Support Trainee” For BE/BTech Graduates, November 2013, Mohali/Bangalore
http://freshersvictory.blogspot.com/2013/11/informatica-off-campus-drive-associate.html
Job Role: Associate Technical
Support Engineer/Technical Support Trainee
Job Location: Bangalore
Qualification: BE/BTech Graduates
Experience: Fresher
Package:
- INR 5.70 LPA
- INR 3.60 LPA (During Training)
Job Description:
- The candidate should be a BE/BTech graduate from any recognized university
- The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty.
- The candidate will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers
- Should manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
- Should troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term
- The candidate should ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
- Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion
- Should understands impact of work on the feature/product/team
- Continuously enhancing knowledge through trainings and e-learning courses
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- The candidate should provide regular reports for management that measure the effectiveness of the technical support function
About Informatica:
Informatica
provides data integration software and services that enable organizations to
gain a competitive advantage in today’s global information economy by
empowering them with timely, relevant and trustworthy data for their top business
imperatives.
Job Posted Date: 07th November
2013
Last Date To
Apply:
ASAP
Off-Campus Date: 14th November 2013
Off Campus Venue:
Chandigarh
Group of Colleges
Landran
(Kharar-Banur Road) Mohali
Punjab
Company Website: www.informatica.com
To Apply: Click Here
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