http://freshersvictory.blogspot.com/2013/10/ibm-hiring-technical-support-associate.html
Job Role: Technical
Support Associate
Job Location: Bangalore
Qualification: BE/BTech/ME/MTech
Graduates
Experience: Fresher and
experienced
Package: As per the
industry standards
Industry Type: ITES
Job Description:
- The
candidate should be BE/BTech/ME/MTech graduate from any recognized university
- The candidate will be providing Voice support
to IBM Internal End Users and External Commercial Account End Users across
North America, EMEA & AP. The job will require you to handle inbound calls
/ emails / chats regarding technical issues for end users.
- This
role will be related to remote Infrastructure support delivery with perform
problem cause analysis and resolve the problem
- The
candidate should be ability to Identify Opportunity & Implement Process
Improvements
- Candidates
should have technical experience and skills in the areas of problem
determination, creativity and analysis.
- Work
will as on able to meet a set of defined account agent productivity
measurements.
Required Skills:
- Knowledge
of operating systems, Windows 2000/NT/XP configuration options and
troubleshooting
- Knowledge
of Browser Support - Internet Explorer
- Working
knowledge in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring,
Ethernet, LAN/WAN
- Good
understanding and problem solving skill
- Willing
to work any role and rotational shift
- Good
communication skill both verbal and written
Company Name: IBM
About IBM:
IBM is a global technology and
innovation company that stands for progress. With operations in over 170
countries, IBM’s around the world invent and integrate hardware, software and
services to help forward-thinking enterprises, institutions and people
everywhere succeed in building a smarter planet.IBM has been present in India
since 1992. The diversity and breadth of the entire IBM portfolio of research,
consulting, solutions, services, systems and software, uniquely distinguishes
IBM India from other companies in the industry.IBM India's solutions and
services span all major industries including financial services, healthcare,
government, automotive, telecommunications and education, among others. As a
trusted partner with wide-ranging service capabilities, IBM helps clients
transform and succeed in challenging circumstances.
Job Posted Date: 28th
October 2013
Last Date To
Apply:
ASAP
Job ID: GPS-0615089
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