Citrix Hiring “Technical Support Engineer” For BE/BTech/ME/MTech Graduates, October 2013, Bangalore

Job Role: Technical Support Engineer

Job Location: Bangalore

Qualification: BE/BTech/ME/MTech Graduates

Experience: (0 - 2) Years

Package: As per the industry standards

Industry Type: ITES

Job Description:

1. The candidate should be Bachelor and Master Degree in Computer Science, Engineering from any recognized university
2. This role is responsible for responding to and resolving complex customer problems via phone, email and remote access for Citrix products.
3. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments.
4. It will be isolate and provide resolution to customer issues or qualify the customer issue for senior level assistance or other vendor assistance.
5. And follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
6. May use fundamental technical troubleshooting skills obtained through performance of the role to define and isolate technical issues.
7. The candidate should participate in some or all phases of the software development and maintenance cycle. These phases include working on customer-based problems dealing with both the Escalation Team as well as Third Level development on reproducing and researching customers' issues, troubleshooting, debugging, documentation, building lab environments, software maintenance, and testing

Required Skills:

1. Good knowledge in network security concepts, Networking technology, Communication Protocols, and familiarity with network troubleshooting tools
2. Understanding knowledge of all major application access technologies such as SSL VPNs, Hardware Load Balancers, Layer 3 Hardware
3. The candidate will be a good team player
4. Good analytical and problem solving skills
5. Good communication skill both verbal and written

Company Name: Citrix

About Citrix:

          Citrix is the cloud company that enables mobile work styles—empowering people to work and collaborate from anywhere, securely accessing apps and data on any of the latest devices, as easily as they would in their own office. Citrix solutions help IT and service providers build clouds, leveraging virtualization and networking technologies to deliver high-performance, elastic and cost-effective cloud services. With market-leading solutions for mobility, desktop virtualization, cloud networking, cloud platforms, collaboration and data sharing, Citrix helps organizations of all sizes achieve the speed and agility necessary to succeed in a mobile and dynamic world. Citrix products are in use at more than 260,000 organizations and by over 100 million users globally. Annual revenue in 2012 was $2.59 billion.

Job Posted Date: 28^th October 2013

Last Date To Apply: ASAP

Job ID: 19498

Company Website: www.critix.com

To Apply: Click Here 

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