Informatica Hiring “Technical Support Engineer” BE/BTech/MTech Graduates, May 2013, Bangalore

Job Role: Associate Technical Support Engineer

Job Location: Bangalore

Qualification: BE/BTech/MCA Graduates

Experience: (0 - 1) Years

Package: As per the industry standards

Industry Type: ITES

Job Description:

1. The candidate should be a BE/BTech/MCA graduate from any recognized university
2. Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
3. Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term
4. Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
5. Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
6. Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
7. Understands impact of work on the feature/product/team
8. Continuously enhancing knowledge through trainings and e-learning courses
9. Helping customers succeed
10. Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects
11. Provide regular reports for management that measure the effectiveness of the technical support function

Required Skills:

1. Any experience on COBOL, JCL, DB2, VSAM or IMS with in depth knowledge
2. Strong in fundamentals of Z/OS operating system
3. UNIX shell Scripting or Windows Batch File Scripting would give you an edge over other candidates
4. Excellent analysis, debugging, problem solving and troubleshooting skills

Company Name: Informatica

About Informatica:

         Informatica provides data integration software and services that enable organizations to gain a competitive advantage in today’s global information economy by empowering them with timely, relevant and trustworthy data for their top business imperatives.

Job Posted Date: 31^st May 2013

Last Date To Apply: ASAP

Job ID: 370001

Company Website: www.informatica.com

To Apply:Click Here