CGI hiring fresher “Technical Support” for BE/BTech Graduates, March 2013-Bangalore, Chennai

Job Role: Technical Support

Job Location: Bangalore/Chennai

Qualification: BE/BTech Graduates

Experience: Fresher

Package: INR 2,20,000

Industry Type: IT Hardware

Job Description:

1. The candidate should be BE/BTech graduate from any recognized university
2. Providing a positive image of the company through your role as the first point of contact with customers
3. To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
4. Add value to your team environment by being enthusiastic and maintaining a positive attitude.
5. Log calls via the appropriate call logging system and provide appropriate level of technical fix.
6. Set the right expectations to customers in line with the client SLA
7. To achieve all team and personal performance goals as defined by the company
8. Ensure calls returned to Service Desk are reassigned without delay.
9. Monitor related incidents.
10. Monitor ‘Unresolved calls’ in the team’s queue.
11. Adhere to ISO9000 and ISO27001 procedures.
12. Be ready to work in rotational shifts as required.
13. Comply with all company and unit policies.

Company Name: CGI

About CGI:

           At CGI, we're committed to helping all of our stakeholders succeed. Following the August 2012 closing of the Logica transaction, CGI now offers greater presence, service capabilities and expertise for our clients across the Americas, Europe and Asia Pacific. Our 71,000 professionals in 40 countries provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients' businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.

Job Posted Date: 13^th March 2013

Last Date To Apply: 18^th March 2013

Interview Date: 23^rd March 2013

Job ID: 31561

Company Website: www.cgi.com

To Apply: Click Here