NCR Corporation Hiring “Customer Engineer” for Diploma/Bachelor’s Degree, May 2014, Chennai

Job Role: Customer Engineer

Job Location: Chennai

Qualification: Diploma/Bachelor’s Degree 

Experience: (0-1) Year

Package: As per the industry standards

Industry Type: ITES

Job Description: 

1. The candidates should be any Diploma/Bachelor’s Degree from recognized university
2. This role responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction 
3. Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements 
4. Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders 
5. Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower 
6. Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution 
7. Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities 

Required Skills:

1. Working knowledge of MS excel
2. Good knowledge in Windows XP, Windows 2000 Operating System
3. Strong analytical and reasoning skills
4. Good communication skills

Company Name: NCR Corporation

About NCR Corporation:

                 NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia

Job Posted Date: 15th May 2014

Last Date To Apply: ASAP

Job ID: 633040

Company Website: www.ncr.com

To Apply: Click Here