IBM Off-Campus Drive “Technical Support” For Any Graduates, October 2013, Hyderabad/Bangalore

Job Role: Technical Support

Job Location: Bangalore/Hyderabad

Qualification: Any Graduates

Experience: Fresher

Package: As per the industry standards

Industry Type: IT

Job Description:

1. The candidate should be Any graduate from any recognized university 
2. Providing Voice support to Internal End Users and External Commercial Account End
3. Users across North America, EMEA & AP
4. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users
5. Remote Infrastructure support delivery
6. Perform problem cause analysis
7. Resolve routine customer problem
8. Ability to Identify Opportunity & Implement Process Improvements
9. Has technical experience and skills in the areas of problem determination, creativity and analysis
10. Ability to meet a set of defined account agent productivity measurements

Mandatory Skills:

1. Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
2. Browser Support - Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills
6. Excellent customer service orientation
7. Neutral accent
8. Ability to identify basic hardware parts and aware of basic hardware concepts
9. User level familiarity with at least one e-mail client - Outlook, Notes etc
10. Skilled in commercially standard software applications and major desktop operating systems
11. Awareness of basic networking concepts and technologies
12. Questioning skills /probing skills, as relevant to the issue and level of the caller
13. Fluency In Communications Skills (both spoken and written) / soft skills
14. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported

Selection Process: 

1. Group Discussion
2. Technical Interviews
3. V& A Test

Company Name: IBM

About IBM:

          IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBM’s around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet.IBM has been present in India since 1992. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

Job Posted Date: 08^th October 2013

Last Date To Apply: ASAP

Interview Date: 11^th October 2013

Venue:

Sphoorthy Engineering College,

Nadergul Village, Near Vanasthalipuram,

Sagar Road, Saroornagar Mandal.

Hyderabad

Company Website: www.ibm.com

For More Details: Click Here

To Apply: Click Here