NTT Data Hiring “Associate System Engineer” For BE/BTech Graduates, June 2013, Bangalore
Job Role: Associate System Engineer Job Location: Bangalore Qualification: BE/BTech Graduates Experience: Fresher Package: As per the in...
- The candidate should be a BE/BTech graduate from any recognized university
- Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool
- Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)
- Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups
- Triaging the tickets to different support groups based on category of the ticket
- Following up on tickets and tracking them to closure
- Providing sufficient and accurate information to users on the ticket status
- Should have excellent communication skills
- Willing to work in night shifts