NTT Data Hiring “Associate System Engineer” For BE/BTech Graduates, June 2013, Bangalore
Job Role: Associate System Engineer Job Location: Bangalore Qualification: BE/BTech Graduates Experience: Fresher Package: As per the in...
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Job Role: Associate System Engineer
Job Location: Bangalore
Qualification: BE/BTech Graduates
Experience: Fresher
Package: As per the industry standards
Industry Type: ITES
Job Description:
- The candidate should be a BE/BTech graduate from any recognized university
- Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool
- Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)
- Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups
- Triaging the tickets to different support groups based on category of the ticket
- Following up on tickets and tracking them to closure
- Providing sufficient and accurate information to users on the ticket status
- Should have excellent communication skills
- Willing to work in night shifts
About NTT Data:
NTT DATA is a Global IT Innovator delivering technology-enabled services and solutions to clients around the world. The company provides consulting, managed services, projects, outsourcing, and cloud-based solutions to mid-sized and large enterprises in all major industries
Job Posted Date: 03rd June 2013
Last Date To Apply: ASAP
Job ID: 2013-91104
To Apply:Click Here