NCR Corporation hiring fresher “Customer Engineer” for BE/BTech graduates, April 2013, Madurai/ Coimbatore
Job Role: Customer Engineer Job Location: Madurai/ Coimbatore Qualification: BE/BTech Graduates Experience: Fresher Package: As per the...
- The candidate must be a BE/BTech graduate from any recognized university
- Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately
- Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures
- Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity
- Represents NCR in a manner that reflects positively on the image and reputation of the company Customer Services Assists
- Equipment Staging and Installation Performs shop or site staging of equipment as assigned Assists, as part of a team, in site preparation and equipment installation
- May install limited modifications or Field Retrofit Orders (FROs) Performs any needed modular swaps and unit replacements Asset Management
- Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management
- Maintain an appropriate parts inventory as well as parts record keeping Reporting
- For Madurai Location: 606724
- For Coimbatore Location: 606722