VMware Hiring “Technical Support Engineer” for BE/BTech/MCA/BBA/MBA Graduates, May 2014, Bangalore

Job Role: Technical Support Engineer

Job Location: Bangalore

Qualification: BE/BTech/MCA/BBA/MBA Graduates

Experience: (2-6) Years

Package: As per the industry standards

Industry Type: ITES

Job Description:

1. The candidate should be BE/BTech/MCA/BBA/MBA graduate from recognized university.
2. This role will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner
3. Resolve customer’s issues via the telephone, email or Webex session
4. Reproducing issues in-house and responding back in a timely manner
5. Regular follow ups with customers with recommendations, updates and action plans.
6. Escalate issues in a timely manner according to Standard Operating Procedures
7. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
8. Create new knowledgebase articles to capture new learning’s for reuse throughout the organization
9. Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
10. Focus on an area of technical specialization and attend technical trainings,
11. Read and work with other Technical Support Engineers on cases which will help cultivate that expertise

Required Skills:

1. Good written and verbal communication skills.
2. Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
3. Basic understanding knowledge of Networking, Storage, Linux, TCP/IP, Windows Clustering/DHCP/DNS, Windows 2003/2008
4. Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment

Company Name: VMware

About VMware:

                     VMware is the leader in virtualization and cloud infrastructure solutions that enable businesses to thrive in the Cloud Era. A pioneer in the use of virtualization and policy-driven automation technologies, VMware simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-defined data center to hybrid cloud computing and the mobile workspace. With 2013 revenues of $5.21 billion, VMware has more than 500,000 customers, 55,000 partners, and 14,000+ employees in 50+ locations around the world. At the core of what we do are our employees who deeply value execution, passion, integrity, customers, and community

Job Posted Date: 28^th May 2014

Last Date To Apply: ASAP

Company Website: www.vmware.com

To Apply: Click Here