Red Hat Hiring “Technical Support Engineer” for BE/BTech/MCA/MCM/BSc/BCA Graduates, May 2014

Job Role: Technical Support Engineer

Job Location: Pune

Qualification: BE/BTech/MCA/MCM/BSc/BCA Graduates

Experience: Fresher

Package: As per the industry standards

Industry Type: ITES

Job Description:

1. The candidates should be any BE/BTech (CS or IT)/MCA/MCM/BSc/BCA graduate from recognized university with 60% academic record
2. Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of products and additional layered products to find resolutions for technical issues
3. Gather information for each bug and provide analysis to fully understand the issue
4. Propose and discuss fixes or workarounds and provide advice to educate customers
5. Collaborate with engineering, product management, and support management teams to prioritize customer requests
6. Incorporate your findings to Red Hat's knowledge base
7. Support Red Hat's global customers on technical issues through phone, chat, or remote access tools

Required skills:

1. Basic understanding of Linux, UNIX, and open source, C language and development tools like GCC
2. Red Hat Certified Engineer is preferred
3. Good analytical and reasoning skills
4. Excellent English communication skills, both written and verbal
5. Self-motivated and comfortable working within a team
6. Ability to communicate and present ideas in a user-friendly way
7. Willingness to work in shifts and handle phone calls and live chat sessions

Company Name: Red Hat

About Red Hat:

           Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We’re a billion dollar S&P 500 Company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services

Job Posted Date: 06th May 2014

Last Date To Apply: ASAP

Job ID: 42426

Company Website: www.redhat.com

To Apply: Click Here