Informatica Off-Campus Drive “Associate Engineer/Technical Support Trainee” For BE/BTech Graduates, November 2013, Mohali/Bangalore

Job Role: Associate Technical Support Engineer/Technical Support Trainee

Job Location: Bangalore

Qualification: BE/BTech Graduates

Experience: Fresher

Package:

1. INR 5.70 LPA
2. INR 3.60 LPA (During Training)

Industry Type: ITES

Job Description:

1. The candidate should be a BE/BTech graduate from any recognized university
2. The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty.
3. The candidate will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers
4. Should manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
5. Should troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term
6. The candidate should ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
7. Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
8. Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion
9. Should understands impact of work on the feature/product/team
10. Continuously enhancing knowledge through trainings and e-learning courses
11. Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
12. The candidate should provide regular reports for management that measure the effectiveness of the technical support function

Company Name: Informatica

About Informatica:

          Informatica provides data integration software and services that enable organizations to gain a competitive advantage in today’s global information economy by empowering them with timely, relevant and trustworthy data for their top business imperatives.

Job Posted Date: 07^th November 2013

Last Date To Apply: ASAP

Off-Campus Date: 14^th November 2013

Off Campus Venue:

Chandigarh Group of Colleges

Landran (Kharar-Banur Road) Mohali

Punjab

Company Website: www.informatica.com

For More Details: Click Here

To Apply: Click Here

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