HCL Off-Campus Drive For “Trainee” BE/BTech/BCA/BSc Graduates, 14th July 2014

Job Role: Trainee

Job Location: Across India/Abroad

Qualification: BE/BTech/BCA/BSc Graduates

Experience: Fresher

Package: INR 1,80,000 PA

Industry Type: IT Hardware

Job Description:

1. The candidate should be BE/BTech/BCA/BSc (IT/Physics/Maths) graduate from any recognized university with 50% in academic and no backlogs
2. Provide hardware / software / network problem diagnosis resolution via email /chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customer’s end users. • Identify, evaluate and prioritize customer problems and escalations.
3. Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
4. Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact. 
5. Route problems to internal 2nd and 3rd level IT support staff
6. Routine maintenance updates with other IT staff and business units
7. Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
8. Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Interview Process:

1. Written test
2. Group Discussion
3. Technical
4. HR

Company Name: HCL

Job Posted Date: 09^th July 2014

Last Date To Apply: ASAP

Off-Campus Date: 14^th July 2014

Off-Campus Venue:

Chandigarh Engineering College

Landran (Mohali) - 140307

Punjab

Company Website: www.hcl.com

For More Details: Click Here

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