Convergys Hiring “Technical Support Representative” for Any Graduates, June 2014

Job Role: Technical Support Representative

Job Location: Bangalore

Qualification: Any Graduates

Experience: Fresher and Experienced

Package: As per the industry standards

Industry Type: ITES

Job Description:

1. The candidate should be any graduate from recognized university.
2. Candidate should provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
3. Work as on Clarify customer requirements; probe for and confirm understanding of requirements or problem.
4. Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
5. Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.     
6. Listen attentively to customer needs and concerns; demonstrate empathy.
7. Confirm customer understanding of the solution and provide additional customer education as needed.
8. Prepare complete and accurate work and update customer file.

Required Skills:

1. Good communication skill both verbal and written
2. Ability to work independently
3. Should have good knowledge in computer
4. Ability to work under pressure

Company Name: Convergys

About Convergys:

           Convergys is a leading provider of customer management solutions for companies across the country and around the world. For more than 30 years, we’ve worked closely with some of the most notable companies in the world, creating innovative ways to enhance the relationships they have with their customers.

Job Posted Date: 04^th May 2014

Last Date to Apply: ASAP

Job ID: 100496

Company Website: www.convergys.com

To Apply: Click Here