http://freshersvictory.blogspot.com/2014/06/convergys-hiring-technical-support.html
Job Role:
Technical Support Representative
Job Location: Bangalore
Qualification: Any Graduates
Experience:
Fresher and Experienced
Package: As
per the industry standards
Industry Type: ITES
Job Description:
- The candidate should be any graduate
from recognized university.
- Candidate should provide best-in-class
customer service, problem resolution and technical troubleshooting to customer
queries over the voice based phone service.
- Work as on Clarify customer
requirements; probe for and confirm understanding of requirements or problem.
- Support customers across
Telecommunication, Financial Services, Healthcare, and Technology vertical.
- Troubleshoot customer issues related
to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Listen attentively to customer needs
and concerns; demonstrate empathy.
- Confirm customer understanding of the
solution and provide additional customer education as needed.
- Prepare complete and accurate work and
update customer file.
Required Skills:
- Good communication skill both verbal
and written
- Ability to work independently
- Should have good knowledge in computer
- Ability to work under pressure
Company Name: Convergys
About Convergys:
Convergys is a leading provider of customer
management solutions for companies across the country and around the world. For
more than 30 years, we’ve worked closely with some of the most notable
companies in the world, creating innovative ways to enhance the relationships
they have with their customers.
Job Posted Date: 04th May 2014
Last Date to Apply: ASAP
Job ID: 100496