HCL Off-Campus Drive “Technical Support Engineer” For Any Graduates, Kerala, 21st December 2013

Job Role: Technical Support Engineer

Job Location: Hyderabad

Qualification: Any Graduates

Experience: (0 - 1) Years

Package: As per the industry standards

Industry Type: ITES

Job Description:

1. The candidate should be any graduate from any recognized university with 60% academic and no backlogs
2. The candidate will work as provide hardware/software/network problem analysis and resolution support over the phone
3. The candidate should be identify, evaluate and prioritize customer problems and escalations
4. And responsible for activities relating to the evaluation, analysis, setup of PC-based software client software & basic network connectivity problems within SLA
5. Document information and manage problems and work requests and their respective resolutions and circumvention's of Management System
6. This role may analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
7. The candidate may be administer and provide User account provisioning & activities and assign work orders / incidents to appropriate support teams and follow up until closure
8. Manage the problems to internal 2nd and 3rd level IT support staff and solve complex problem to appropriate support specialists and updates with other IT staff and business units
9. This role may initiates, coordinate and manages relationships with vendors and support staff that provide hardware / software / network problem resolution

Required Skills:

1. Good knowledge of MS Office
2. Should have good customer handling skills
3. Good team player and ability to work independently
4. Good analytical problem solving skills
5. Good communication of both written and verbal

Company Name: HCL Technologies Limited

About HCL Technologies Limited:

          HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.3 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies. The 35 year old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 92,000 professionals of diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Job Posted Date: 18^th December 2013

Off-Campus Date: 21^st December 2013

Time: 10.00 AM

Off-Campus Venue:

Keltron Knowledge Services,

3rd Floor, Kattikkaran Building,

Kattikaran Road,Near Town Hall,

Ernakulam North, Kerala

Company Website: www.hclinfosystems.in  

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