HCL Walk in Drive For “Fresher - 2013” BE/BTech/BCA/BSc Graduates, 22nd October 2013, Chennai

Role: Fresher

Job Location: Chennai

Qualification: B.E/B.Tech/BSc/BCA Graduates

Experience: Fresher

Package: INR 1,80,000 PA

Industry Type: IT Hardware

Job Description:

1. The candidate should be BE/BTech(CS/IT/EEE/ECE/E&I), BCA/ B.Sc.(CS/ IT / Mathematics / Statistics) graduate from any recognized university with 60% in academic and no backlogs
2. Knowledge of basic Networking and other technologies
3. Good to have basic understanding of Client Server Architecture, OS
4. Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
5. CCNA/MCP/MSCA Preferred
6. Should provide hardware/software/network diagnosis support through e-mail/chat/telephone/web
7. Should monitor and manage various IT infrastructures
8. Should respond and solve customers’ problem through discussion including logs, research, isolation and follow-up steps
9. Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
10. Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
11. Administer and provide User account provisioning & activities
12. Assign work orders / incidents to appropriate support teams and follow up until closure
13. Route problems to internal 2nd and 3rd level IT support staff
14. Escalate complex problem to appropriate support specialists
15. Routine maintenance updates with other IT staff and business units
16. Should be willing to work 24/7 environment
17. Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
18. Participate in on-going training and departmental development

Interview Process:

1. Grammar Test
2. Group Discussion
3. Technical Round
4. HR Round

Company Name: HCL

About HCL:

         HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.3 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies. The 35 year old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 92,000 professionals of diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Job Posted Date: 16^th October 2013

Interview Date: 22^nd October 2013

Time: 9 AM (9 am- 12pm Registration, After 12 Noon no registration will be entertained)

Interview Venue:

Tagore Engineering College

Rathinamangalam, Melakkottaiyr (PO),

Chennai - 600 127.

Tamilnadu

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