HCL Walk in Drive For BE/BTech/BCA/BSc Graduates, 12th September 2013, Chennai/Hyderabad
Role: Fresher Job Location: Chennai Qualification: B.E/B.Tech/BSc/BCA Graduates Experience: Fresher Package: INR 1,80,000 PA Industry Typ...
- The candidate should be BE/BTech(CS/IT/EEE/ECE/E&I), BCA/ B.Sc.(CS/ IT / Mathematics / Statistics) graduate from any recognized university with 60% in academic and no backlogs
- Knowledge of basic Networking and other technologies
- Good to have basic understanding of Client Server Architecture, OS
- Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
- CCNA/MCP/MSCA Preferred
- Should provide hardware/software/network diagnosis support through e-mail/chat/telephone/web
- Should monitor and manage various IT infrastructures
- Should respond and solve customers’ problem through discussion including logs, research, isolation and follow-up steps
- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
- Administer and provide User account provisioning & activities
- Assign work orders / incidents to appropriate support teams and follow up until closure
- Route problems to internal 2nd and 3rd level IT support staff
- Escalate complex problem to appropriate support specialists
- Routine maintenance updates with other IT staff and business units
- Should be willing to work 24/7 environment
- Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Participate in on-going training and departmental development
- Grammar Test
- Group Discussion
- Technical Round
- HR Round