Allscripts Hiring “Intern” For BE/BTech/MCA Graduates, August 2013, Pune
Job Role: Intern Job Location: Pune Qualification: BE/BTech/MCA Graduates Experience: (0 - 1) year Salary Package: As per the industry ...
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Job Role: Intern
Job Location: Pune
Qualification: BE/BTech/MCA Graduates
Experience: (0 - 1) year
Salary Package: As per the industry type
Industry Type: IT
Job Description:
- The candidate should be BE/BTech (CS, IT), MCA Graduates graduate from any recognized university
- Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
- Conduct troubleshooting at customer site if necessary.
- Use product specific diagnostic tools and techniques to resolve customer issues.
- Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
- Replicate issues, document results and present issue resolution to customers.
- Ability to work independently and in a team oriented environment
- Must communicate directly with US Customers; ability to handle and diffuse difficult conversations with internal and external customers using tact and etiquette
- Convey customer feedback to management in a timely manner
- Adhere to existing site location policies and procedures
- Adhere to the Support Operations Case Handling Standard Operating Procedures (SOP) and the department Support Case Flow SOP.
About Allscript India Pvt. Ltd:
Allscripts is a leading provider of Healthcare IT, listed on the NASDAQ stock exchange (MDRX) and headquartered in Chicago, IL. Allscripts is located in eight major cities across the USA and has a total of 15 locations worldwide including India, Canada, Singapore, Australia and UK. Allscripts has more than 7,000 team members across the globe, including about 2000 team members in India working at three of our offices in Pune, Bangalore and Baroda.
Job Posted Date: 24thAugust 2013
Last Date To Apply:ASAP
Job ID: 103615790
Company Website: www.allscripts.com
To Apply: Click Here