Allscripts Hiring “Intern” For BE/BTech/MCA Graduates, August 2013, Pune
Job Role: Intern Job Location: Pune Qualification: BE/BTech/MCA Graduates Experience: (0 - 1) year Salary Package: As per the industry ...
- The candidate should be BE/BTech (CS, IT), MCA Graduates graduate from any recognized university
- Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
- Conduct troubleshooting at customer site if necessary.
- Use product specific diagnostic tools and techniques to resolve customer issues.
- Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
- Replicate issues, document results and present issue resolution to customers.
- Ability to work independently and in a team oriented environment
- Must communicate directly with US Customers; ability to handle and diffuse difficult conversations with internal and external customers using tact and etiquette
- Convey customer feedback to management in a timely manner
- Adhere to existing site location policies and procedures
- Adhere to the Support Operations Case Handling Standard Operating Procedures (SOP) and the department Support Case Flow SOP.