Ericsson hiring “Engineer” for BE/B.TECH Graduates, April 2013, Bangalore
Job Role: Engineer Job Location: Bangalore Qualification: BE/B.TECH Graduates Experience: Fresher Package: As per the industry standar...
Job Role: Engineer
- Ticket Management- Converting all alarms as per existing guidelines to Trouble ticket, route it to concern stake holder and follow up for closure.
- Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
- Work Order Handling – Faults which require onsite support
- Regular follow up on the events with relevant departments working on it as per the MSTOP process
- Work towards KPI & Balanced Scorecard parameters
- Work towards the goals and responsibilities assigned by the Shift Manager
- To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
- Adherence to the organizational guidelines & departmental processes & procedures Key output Pre-Study results, Component design & granular user stories
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