HCL Walk In Drive for “Traineee” for BE/BTech/BCA/BSc Graduates, 13th March 2013, Chennai/Coimbatore/Cochin

Job Role: Trainee

Job Location: Chennai & Cochin

Qualification: BE/BTech/BCA/BSc Graduates

Experience: Fresher

Package: As per the industry standards

Required Skills:

1. The candidate should be BE/BTech/BCA/BSc graduate from any recognized university
2. Should have excellent communication skills
3. Understanding of the Infrastructure Services Business (Knowledge of basic Networking and other technologies)
4. Manage Customer escalations and providing technical resolutions
5. Independent troubleshooting within SLA
6. Adherence to standard operating procedures / work instructions
7. Ensure quality of ticket closure and queue assignment
8. Maintain track specific records and Vendor management
9. Identify avenue for value adds and present value add summary
10. Participate in Talent Management meetings - sharing and acquiring knowledge
11. Update the knowledge base - Technically upgrade across versions of environment when required
12. Participation in Monthly steering committee meetings (as required)
13. Participate in monthly QA audits
14. Monitoring and Management of various IT Infrastructure components
15. First level of Troubleshooting based on Standard Operating Procedures
16. Other tasks to complete SOPs based tasks
17. Knowledge of Windows, MS Office, Internet Browsers, Adobe Acrobat etc
18. Responsible in providing voice support to the clients and online technical resolution
19. Basic technical knowledge of PCs
20. Knowledge of MS Outlook troubleshooting, Internet and Networking
21. Technical knowledge of operating systems like Windows XP

Company Name: HCL Technologies Limited

About HCL Technologies Limited:

          HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 71,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.

Job Posted Date: 06^th March 2013

Walk In Date: 13^th March 2013 For Cochin

Walk In Date: 11th March 2013 For Coimbatore

Walk In Time: 10.00 AM - 04.00PM

Walk In Venue For Coimbatore:

S.N.R. Sons College,

S.N.R. College Road,

Coimbatore - 641006

Walk In Venue For Cochin:

K.M.E.A Engineering College,

Kuzivelippady, Edathala,

Cochin-683 561

Contact Person: Kuldeep Singh Rawat

Phone: 044282919910

Registration For Cochin: Click Here

Registration For Coimbatore: Click Here

How To Apply: 

         

         Interested and eligible candidates should walk in with their resume with two passport size photos to the above mentioned address