CA Technologies hiring fresher “IT Customer Support Analyst” for BE/BTech Graduates, March 2013-Hyderabad
Job Role: IT Customer Support Analyst Job Location: Hyderabad Qualification: BE/BTech Graduates Experience: Freshers Package: As per the i...
- The candidate should be BE/BTech graduate from any recognized university
- Knowledge of operational Incident/Problem management tools such as Service Desk, etc.
- High level of proficiency in supporting Microsoft (Windows 7, Windows XP) Operating Systems and MS office products.
- Have a good understanding and experience in PC Hardware Troubleshooting (Preferably Dell, Lenovo)
- Very good knowledge and experience on Laptop/Desktop Imaging process inCorporate environments (How to build a system from scratch).
- Have a good understanding and exposure of Blackberries, Iphones, Androids and other Mobile devices.
- Have a good understanding and exposure of the Software delivery solution to the Desktops/laptops in Corporate Environments.
- Have a good understanding and exposure of Antivirus and Malware solutions in Corporate Environments.
- Have a good understanding and exposure of VPN and Wireless solutions in Corporate Environments
- Have an understanding of LAN/WAN setups in offices.